Search
Close this search box
-
Email
support@ascendas.ie -
Phone
046 907 2628 -
Address
Market House, 15 Market Square, Navan,
Co. Meath, Ireland
MyCoCo – Solicitor Services
MyCoCo Roads and Services in Kildare County Council (KCC)
01
CHALLENGE
- Solicitor request – Probate & Conveyancing
- Previously, requests from solicitors to the local authorities were received via multiple channels such as email, post, CRM, manually by hand.
- Payments made mainly by cheque which creates an administrative overhead for Roads & Finance staff.
- Management & storage of paper files.
- Turnaround time to process a request (including postal time) was on average 7 days.
02
SOLUTION
- The Roads & Services solution was configured in the MyCoCo Portal in the cloud for the KCC Roads team over a couple of days.
- Process workflows were identified with the KCC team.
- Training was provided by Ascendas to KCC users.
- Solicitors were contacted and a short training session was provided to them by the KCC team.
- Solicitors registered in MyCoCo. (Once registered in MyCoCo, solicitors can also apply to other local authorities to use the service if required).
03
BENEFITS ACHIEVED
- Adoption rate:
- Adoption is close to 100% and the service was very positively received from the solicitors involved.
- Number requests processed in 2024:
- 941
- Service is open to solicitors 24/7 for requests
- Service Delivery Improvements:
- Processing time is reduced from 7 days to same day completion.
- Local authorities seen to be supporting the delivery of online services to members of the public and communities.
- Online, secure payments:
- payment administrative overheads associated with cheques such as bank reconciliation, cash office, cheque security was vastly decreased.
- Online payment by solicitor is by using credit/debit card
- Single channel
- Requests from solicitor is made online with relevant documents attached. Request is channelled using workflow direct to the appropriate staff member responsible in KCC for the task.
- Solicitor can monitor progress of the request online using their secure account
- Communication using messaging is available between the solicitor and the relevant KCC staff.
- File Management
- No paper files or management of same. Previously, paper files created and stored for 7 years.
- Team Collaboration
- Seamless, effective communication with Municipal District offices and HQ in KCC.
- € Savings in KCC
- Minimum saving of €2,000 p.a. on postage in KCC
- Consumption of materials such as paper, envelopes, printing, receipts etc. eliminated.
- Significant saving of KCC staff time due to online processing and automation.
- € Savings for Solicitors
- Improved turnaround of requests leads to increased operational efficiencies for solicitors and their customers
- Savings achieved on postage and stationery for the solicitor.
Testimonials
Default Text
"From a processing point of view, the system is working really well, and turnaround time is usually same day.
The straightforward requests are processed and returned to the solicitors within a few hours"
Roads Administration Staff, Kildare County Council
MyCoCo Roads and Services in Kildare County Council (KCC)
01
CHALLENGE
- Solicitor request – Probate & Conveyancing
- Previously, requests from solicitors to the local authorities were received via multiple channels such as email, post, CRM, manually by hand.
- Payments made mainly by cheque which creates an administrative overhead for Roads & Finance staff.
- Management & storage of paper files.
- Turnaround time to process a request (including postal time) was on average 7 days.
02
SOLUTION
- The Roads & Services solution was configured in the MyCoCo Portal in the cloud for the KCC Roads team over a couple of days.
- Process workflows were identified with the KCC team.
- Training was provided by Ascendas to KCC users.
- Solicitors were contacted and a short training session was provided to them by the KCC team.
- Solicitors registered in MyCoCo. (Once registered in MyCoCo, solicitors can also apply to other local authorities to use the service if required).
03
BENEFITS ACHIEVED
- Adoption rate:
- Adoption is close to 100% and the service was very positively received from the solicitors involved.
- Number requests processed in 2024:
- 941
- Service is open to solicitors 24/7 for requests
- Service Delivery Improvements:
- Processing time is reduced from 7 days to same day completion.
- Local authorities seen to be supporting the delivery of online services to members of the public and communities.
- Online, secure payments:
- payment administrative overheads associated with cheques such as bank reconciliation, cash office, cheque security was vastly decreased.
- Online payment by solicitor is by using credit/debit card
- Single channel
- Requests from solicitor is made online with relevant documents attached. Request is channelled using workflow direct to the appropriate staff member responsible in KCC for the task.
- Solicitor can monitor progress of the request online using their secure account
- Communication using messaging is available between the solicitor and the relevant KCC staff.
- File Management
- No paper files or management of same. Previously, paper files created and stored for 7 years.
- Team Collaboration
- Seamless, effective communication with Municipal District offices and HQ in KCC.
- € Savings in KCC
- Minimum saving of €2,000 p.a. on postage in KCC
- Consumption of materials such as paper, envelopes, printing, receipts etc. eliminated.
- Significant saving of KCC staff time due to online processing and automation.
- € Savings for Solicitors
- Improved turnaround of requests leads to increased operational efficiencies for solicitors and their customers
- Savings achieved on postage and stationery for the solicitor.
Let’s start your journey with Ascendas
Subscribe
Feel free to reach out if you want to collaborate with us, or simply chat.
Follow Us
© 2025 | All rights reserved